Data solutions that deliver results
At KMQ Analytics our experienced multi-faceted team with expertise in Project Management, Systems Design and Development, Operations, Organisational Development, Marketing and Business Consultancy provide tools using the latest in Artificial Intelligence, Machine Learning and Natural Language Understanding. These automatically pull the most relevant data from any open-ended text source within minutes, enabling you to find solutions to improve amongst others design, performance, employee satisfaction, operations, WFM, sales, production, logistics, products and services improving customer experiences.
Our people are Business Consultants with real-world experience across industries including FMCG, Services Sector, Financial, Contact Centres, Business Consultancy and Business Process Outsourcing. They will provide support for your introduction of Artifical Intelligence and Machine Learning and the delivery of results without the delays associated with investments in Data Science legacy systems.
Supporting your workflows
Our Business and IT Consultants will transform your business using state of the art analytics tools. Their broad business experience enables you to quickly deploy tools to identify issues and offer insights and solutions. The integrated Natural Language Understanding products we offer will automatically identify problems, suggest solutions and generate insights in real time based upon your available text-based data.
From the initial point of contact to post-delivery feedback and reviews we enable you to map the customer journey with greater speed and accuracy allowing you to adapt to customer feedback in rapidly-changing situations.
Kevin Martin - Ceo/Founder KMQ
Feedback
Real-time analysis of text-based data collected from any number of sources in multiple languages.
Smart Integrations
The AI tools integrate with existing cloud-based and legacy systems including ERP, CRM, chat, phone calls, support tickets, social media and email.
Faster Data Delivery
Leverage insights gained from your data to make changes rapidly across your organisation and product offerings.
Powerful Analytics
Track conversations in your unstructured data using common sense self-learning AI to gain customer and performance insights.
User Friendly
Using your requirements analysis the self-learning tools can be introduced with a low lead-time and with minimal disruption. We will also assist in your project management execution .
Real-time Reporting
Analysis that generates customisable up-to-the-minute reports.
Short installation times
Analyse Data in real time
Information reports as and when needed
Fifteen languages understood
Transform your business with an easy to implement machine learning solution.
Contact UsProcess Flows
We provide full project management support
- 1. Data Sources
Customisable Machine Learning tool reads any type of natural language text from chat transcripts, support tickets, surveys, email, social media, ERP and phone calls including industry-specific jargon which can be customised to your needs.
It is capable of analysing 15 languages.
- 2. Knowledge Base
Self-learning tools learn new words using
context increasing flexibility
and freeing you from
time-consuming research.
Our software builds on its knowledge as more data is collected, making it easier and faster to understand your customers.
- 3. Analysis
Tools identify key topics, meaningful connections, and trends.
It will accurately interpret, quantify, and track conversations in your
unstructured data and automatically adapts to your
ever-changing information.
- 4. Reporting
Customised flexible outputs and intuitive dashboards make
reporting and sharing easy.
Drive organization-wide improvments using your preferred data visualization
tool so you can gain insights more frequently
and take action
more quickly.
AI Tools
To read case studies and find out more about how the AI Tools Daylight and Compass make a difference to business click the logo above or click here.
Daylight
Illuminating the information hidden in your data records allows you to better address the needs of your customers and employees. Use Daylight to automatically surface key topics, track trends over time, and identify the conversations that matter.
Compass
Automate your contact center processes by using Compass to classify, label, predict, and act on your streaming text data. By automatically classifying and routing customer feedback in real-time, your support team can focus on the most critical issues.